Thank you for shopping at Glow Girl Cosmetics! We want you to be completely satisfied with your purchase, and we strive to provide Best-quality products and excellent customer service. However, we understand that there may be situations where a return or refund is necessary. Please read our Refund and Returns Policy carefully to understand your rights and options.
Returns
Eligibility:
We accept returns for unused, unopened products in their original packaging.
Returns are only accepted within 5 days from the date of purchase.
To be eligible for a return, you must provide proof of purchase, such as the order confirmation or receipt.
Non-Returnable Items:
The following items are not eligible for return:
Products that have been opened, used, or damaged.
Products with missing parts or accessories.
Gift cards or promotional items.
Return Process:
If you wish to return a product, please contact our customer support team within 10 days of receiving your order. Our customer support team will provide you with instructions on how to return the items and issue you a return merchandise authorization (RMA) number. Please securely package the items and include the RMA number on the packaging. You are responsible for the shipping costs associated with the return unless the return is due to our error.
Inspection and Refunds: (Refund and Returns Policy)
Once we receive your returned items, our team will inspect them to ensure they meet the eligibility criteria. If we deem the returned items eligible for a refund, we will process the refund using the original payment method. Please note that your bank or credit card company may take several business days to reflect the refund in your account. Refund and Returns Policy
Refunds
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team within 24 hours of receiving the product. We may request photos or other evidence to assess the damage or defect. If we confirm the item is damaged or defective, we will provide a replacement or issue a full refund, including any shipping charges.
Order Cancellation:
If you need to cancel your order, please contact our customer support team as soon as possible. If we receive the cancellation request before shipping the order, we will cancel it and issue a full refund. we have already shipped the order, you can follow the regular return process outlined above.
Contact Information
If you have any questions or concerns about our return and refund policy, please contact our customer support team:
Email: beauty@glowgirl.com.pk
Phone: +92 306 979 9691
Address: Model Town, Lahore, Punjab, Pakistan
Please note that this return and refund policy applies only to purchases made on our website. If you have made a purchase through a third-party retailer, please refer to their respective return and refund policies.
We reserve the right to update or modify this return and refund policy at any time without prior notice. Please check our website for the most up-to-date version of the policy.
Last updated: 6th Oct, 2025