Privacy Policy
Welcome to GlowGirl (glowgirl.com.pk). We are an online cosmetics and skincare store based in Lahore, Pakistan. This Privacy Policy explains what information we collect when you visit or shop on our website, how we use it and the choices you have regarding your information. By using our website, you agree to the practices described here.
Information We Collect
We collect information in a few different ways, depending on how you interact with our website:
Information you give us directly:
Full name, phone number, and email address
Shipping and billing address
Order details and payment method selected at checkout
Any messages you send us through our contact form, WhatsApp or email
Information you provide when creating an account or subscribing to our newsletter
Information collected automatically:
Your IP address, browser type and device information Pages you visit, products you view, and how you navigate our site Cookies and similar tracking technologies
We do not collect any information about you that you do not choose to share with us, except for the basic technical data described above, which is standard for any website.
How We Use Your Information
We use the information we collect to:
- Process and deliver your orders accurately and on time
- Communicate with you about your order status, delivery or any issues
- Respond to your questions and provide customer support
- Send you updates about new products, offers and promotions (only if you’ve opted in)
- Improve our website, product range and overall shopping experience
- Prevent fraudulent orders and protect our business and customers
- Meet any legal or regulatory requirements applicable to us in Pakistan
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
Sharing of Information
We only share your information where it’s genuinely necessary to run our business, such as:
- Courier and delivery partners – to get your order to your doorstep
- Payment processors – to securely handle online payments (for Cash on Delivery orders, no payment data is shared)
- Service providers who help us operate our website, hosting and customer communication tools
- Legal authorities, only if required by law or to protect our legal rights
Any third party we work with is only given the information needed to perform their specific task and is expected to handle it responsibly.
Cookies
Like most websites, GlowGirl uses cookies, small files stored on your device to remember your cart items, preferences, and login details, and to understand how visitors use our site so we can improve it. You can disable cookies through your browser settings at any time; however, some features of the website (such as the shopping cart) may not work properly without them.
Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, or loss. While we work hard to keep your data safe, no method of online transmission or storage is 100% secure and we encourage you to avoid sharing sensitive information over unsecured channels.
Data Retention
We keep your order and account information for as long as necessary to fulfil the purposes described in this policy, for example, to process orders, handle returns or meet legal and accounting requirements. If you’d like us to delete your personal information, you can reach out using the contact details below.
Your Rights and Choices
You can:
- Ask us what personal information we hold about you
- Request corrections to inaccurate information
- Unsubscribe from marketing emails or WhatsApp updates at any time
- Request that we delete your personal data, subject to any legal or order-related record-keeping requirements
To exercise any of these options, simply contact us using the details.
Children’s Privacy
Our website and products are intended for adults and are not directed at children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with a revised “Last updated” date, so we encourage you to check back occasionally.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, feel free to reach out:
Email: beauty@glowgirl.com.pk
Whatsapp: +92 306 979 9691
Address: Model Town, Lahore, Punjab, Pakistan
Last updated: 5th September, 2026